IndyAWS

IndyAWS: An Introduction to Amazon Connect

Tuesday

Jan 18

2022

28 people went

Tuesday, Jan 18, 2022
7:00pm - 8:00pm EST


[Shown to members only]

[Shown to members only]


IndyAWS Graphics - Jan 2022.png 496 KB


Agenda:

7 - 7:15 p.m.: Announcements and Introductions

7:15 - 7:55 p.m.:  “Introduction to Amazon Connect, an Omnichannel Cloud Contact Center” with Alex Schrameyer and David Putlak
Interested in AWS? Want to provide exceptional customer experiences? Join us to learn about one of AWS’s fastest growing services—Amazon Connect, a pay-as-you-go cloud contact center.

What is Amazon Connect?
Amazon Connect is an easy to use omnichannel cloud contact center that helps you provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from ten to tens of thousands of agents use Amazon Connect to serve millions of customers daily.

Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for both customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers from the office or as a virtual contact center. Learn more here.

7:55 - 8 p.m.: Q&A, Networking and General Discussion

About Alex Schrameyer and David Putlak:
  • Alex, an Amazon Connect Specialist Solutions Architect, helps contact centers deliver exceptional customer experiences with AWS. Previously, he was a Principal Engineer at Genesys where he helped drive training, development, and support efforts in the contact center space.
  • Dave, an Amazon Connect Sales Specialist, helps his clients improve their customer experiences via Amazon Connect, an industry leading omni-channel service that provides a seamless experience across voice, chat, web and other channels.

Guests are more than welcome to attend, but please have each person RSVP on their own MeetingPlace.io account.

Thanks to Six Feet Up and Reify Health, our amazing sponsors who make IndyAWS possible every third Tuesday of the month. If you’re interested in sponsoring IndyAWS, please send an email to laura@sixfeetup.com.

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